Cancellation & refunds
When plans change
Requesting cancellation
Contact +91 83200 86323 immediately with your order ID. We will check the kitchen status. Before preparation starts, we aim to cancel and refund the amount paid. Once preparation starts, a change-of-mind cancellation may be declined because food is prepared for your order.
If something is wrong
Tell us promptly if an item is missing, incorrect, damaged, unsafe or not as described. Include the order ID and helpful photos where available. We will investigate and arrange an appropriate replacement or refund. Preparation status does not remove your rights regarding faulty or unsafe food.
When we cancel
If Plantè cannot fulfil your order, we will arrange a refund for the unfulfilled order or items, including the applicable delivery charge when the entire order cannot be delivered.
Refund processing
Approved online refunds are initiated through Razorpay to the original payment method. Processing time depends on the payment method and bank; we will share the refund reference and provider estimate. A refund is shown as processed only after provider confirmation.
Payment interrupted or failed
A closed payment window is not proof of failure. Refresh your order history or contact support before paying again. If money was deducted but no payment is confirmed, share the payment reference; we will reconcile it with the provider.